Terms and Conditions
Payments and Charges
Either by cash or BACS bank transfer. Full payment must be made within 30 days of invoice being sent. Late payments will incur an interest charge.
Cleaning of hazardous substances, bodily fluids or very heavily soiled areas will incur an additional charge, starting at £10.
Cancellations
We understand plans can change at short notice, so we are happy to amend any bookings with at least 48 hours notice before the appointment. We reserve the right to charge a £50 cancellation fee if a job is cancelled within that period or we are unable to make contact on the day.
Satisfaction
Before leaving we will always endeavour to ensure clients are satisfied with our work. If afterwards for any reason you are not, we will be happy to return and clean the same items / areas again free of charge, providing you get in touch within 7 days of the original clean.
Drying Times
Our dual vacuum technology usually reduces drying time to a couple of hours. This can vary depending on the weather, ventilation, and how dirty the fabrics are. We will give you an estimate on the day, and any additional action we recommend you take such as putting the heating on.
Furniture
It will definitely help us if any smaller items are removed prior to our arrival. For larger furniture, you can either move it beforehand, or we are happy to move or clean around any objects you wish. We will not however move anything which is or contains antique or very valuable items. Temporary furniture protectors will be placed afterwards under any wooden legs which remain on the drying carpet. These can be thrown away once fully dry.
Stains
We will do our best to remove any stains we find, using our range of specialist products if necessary. Depending on the nature of the stain and how long it has been in the fabric, it may not always be possible to remove completely.
Animal Hair
Our special turbo brushes can scoop up animal hair with ease, but we cannot guarantee 100% removal of every individual hair. Regular vacuuming will help achieve this.
